Privacy Policy

Admiralty One | By River Precinct

Effective date: 13 October 2026
Last updated: 13 October 2026

1. Our Commitment to Your Privacy

At Admiralty One, we recognise the importance of protecting personal information and respecting the privacy of our residents, apartment owners, prospective tenants, visitors and other individuals who interact with our website and management services.

Admiralty One is located at 35 Howard Street, Brisbane City QLD 4000, with on-site residential and building management services provided by River Precinct.

River Precinct is committed to handling personal information responsibly, transparently and securely, in accordance with applicable Australian legislation, including the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), where applicable, and the Residential Tenancies and Rooming Accommodation Act 2008 (Qld).

This Privacy Policy explains how personal information is collected, used, stored, disclosed and protected, together with the options available to individuals who wish to access, correct or raise concerns about their information.

Privacy enquiries and complaints: legal@riverprecinct.com.au

2. Scope of This Policy

This policy applies to personal information handled by River Precinct in connection with:

The Admiralty One website at admiraltytowersone.com.au.
General enquiries and website contact forms.
Residential rental enquiries, inspections and applications.
Apartment owner enquiries and rental appraisals.
Property leasing and tenancy management.
Resident communications and building-related service requests.
Contractor and visitor coordination where undertaken by River Precinct.
Newsletter subscriptions and electronic communications.
Other authorised on-site management activities.

Certain building records, security systems and body corporate information may be administered by or on behalf of the relevant body corporate or another authorised service provider. Responsibility for those records will depend on the applicable management arrangements.

This policy does not replace the privacy notices of independent real estate agents, body corporate managers, service providers or other organisations operating separately from River Precinct.

3. Personal Information We May Collect

The types of personal information collected depend on the nature of your interaction with us.

3.1 General enquiries and website visitors

When you contact us or submit an enquiry, we may collect your full name, email address, telephone number, the subject of your enquiry and information voluntarily included in your message.

Where relevant, we may also collect your apartment number or the residence to which your enquiry relates.

3.2 Prospective tenants and rental enquiries

When you enquire about residential accommodation, we may collect your contact details, preferred apartment type, bedroom requirements, weekly rental budget, furnishing preferences, desired move-in date and inspection availability.

If you subsequently submit a formal rental application, additional information permitted by Queensland tenancy legislation may be collected through the appropriate application process. This may include information needed to establish identity, financial capacity and tenancy suitability.

We will not treat a general website enquiry as a formal rental application or request supporting identity or financial documentation through general enquiry forms.

3.3 Apartment owners and property investors

For rental appraisals, leasing enquiries and ongoing property management services, we may collect your name, contact details, apartment address, property features, ownership or management authority information, rental instructions, communication preferences and information required to administer an authorised property management arrangement.

Where necessary, this may include payment and account details used for authorised property transactions.

3.4 Existing residents and tenants

Where River Precinct is responsible for the relevant service, we may collect and maintain information reasonably required for tenancy and residential management.

This may include contact details, authorised occupancy information, tenancy correspondence, rent and payment records, maintenance requests, inspection records, relevant photographs, service arrangements, access-related requests and records of complaints or incidents.

3.5 Contractors, suppliers and visitors

Where relevant to building operations, we may collect names, business contact details, company information, required licence or insurance details, attendance records, work order information and access records.

Such information is used for legitimate building operations, contractor coordination, safety, security and compliance purposes.

3.6 Website and technical information

When you access our website, certain technical information may be collected automatically by our website infrastructure and service providers.

This may include IP addresses, browser and device information, operating systems, pages visited, website interaction data, referral sources, access times and technical error information.

The precise information collected will depend on the technologies and services operating on the website.

4. How We Collect Personal Information

We generally collect personal information directly from individuals when they:

Submit an online contact form, rental enquiry or appraisal request.
Subscribe to newsletters or other communications.
Contact our management team by email, telephone or in person.
Apply for a rental property using an authorised application process.
Enter into a property management or tenancy arrangement.
Request maintenance, assistance or access-related services.

Where reasonably necessary and legally permitted, we may also receive information from authorised representatives, property owners, rental applicants' nominated referees, contractors, body corporate representatives, government agencies and other relevant third parties.

We aim to collect personal information by lawful and fair means and only to the extent reasonably necessary for the relevant purpose.

5. Why We Collect and Use Personal Information

Personal information may be used to:

Respond to enquiries: Answer questions, arrange appointments, provide property information and respond to requests.

Provide residential property management services: Facilitate leasing, tenancy administration, owner communications, rent processing, inspections and maintenance.

Support building operations: Coordinate authorised services, resident requests, contractors, visitors, access arrangements and building-related incidents.

Communicate important information: Provide relevant notices, service updates, maintenance information and other operational correspondence.

Maintain safety and security: Assist with legitimate building security, incident management, access administration and the protection of residents, visitors and property.

Improve our website and services: Identify website errors, evaluate service quality and improve communication and administrative processes.

Meet legal obligations: Maintain records, respond to lawful requests and comply with applicable legislation, regulatory requirements and dispute resolution processes.

Provide newsletters and promotional communications: Where the necessary consent or other lawful basis exists, communicate relevant property updates, residential information and promotional material.

We will not use personal information for an unrelated purpose unless permitted or required by law or otherwise authorised by the individual.

6. Rental Applications and Tenancy Information

River Precinct recognises the additional privacy protections applying to rental applications and residential tenancies in Queensland.

Where we manage the relevant rental application process, information will be requested and handled in accordance with applicable Queensland residential tenancy requirements.

This includes using the prescribed rental application process where required, limiting requested information and supporting documents to those permitted by law, providing compliant application submission options and restricting access to authorised personnel.

Information obtained during the rental application process will be used for assessing the application and other purposes authorised by applicable tenancy legislation.

Information collected during the tenancy will be used for managing the premises and associated lawful purposes.

Personal information collected for tenancy purposes will not be repurposed for unrelated promotional activities without an appropriate lawful basis, including consent where required.

7. Residents, Visitors and Building Security

The safety and wellbeing of individuals at Admiralty One are important considerations in building management.

Where authorised, certain information may be processed for visitor administration, contractor attendance, access-related requests, maintenance coordination, incident management and other legitimate building operations.

Security cameras and CCTV

Security cameras may operate in designated areas of the building as part of the building's authorised security arrangements.

Where CCTV footage is collected, its ownership, control, permitted use and disclosure are determined by the applicable body corporate arrangements, operational authority and relevant legislation.

CCTV footage may contain identifiable personal information. Access to footage should be limited to authorised persons for legitimate purposes, including security, incident investigation, compliance and lawful requests.

The availability or release of footage is subject to applicable law and the rights and privacy of other individuals.

River Precinct does not guarantee that every CCTV recording is held or controlled by River Precinct. Requests concerning CCTV footage may need to be referred to the body corporate or another authorised record holder.

8. Sensitive Information

Sensitive information may include health information, biometric information and other information given special protection under privacy legislation.

Our general website enquiry forms are not intended for the collection of sensitive information.

Please do not submit identification documents, financial statements, medical records, passwords or other sensitive information through general website forms unless specifically requested through an appropriately authorised and secure process.

If sensitive information is reasonably required for a legitimate service, we will handle it in accordance with applicable legal requirements, including obtaining consent where necessary.

9. Disclosure of Personal Information

We may disclose personal information only where reasonably necessary, authorised or legally permitted.

Depending on the circumstances, recipients may include:

Property owners and their authorised representatives: Where information is necessary for the management of a property or tenancy and its disclosure is permitted.

Body corporate representatives and authorised building service providers: Where relevant to building operations, authorised administration, maintenance, compliance or security.

Contractors and tradespeople: Where information is needed to complete an authorised maintenance request or other service.

Professional advisers: Such as legal, accounting, insurance or other professional advisers acting within an appropriate professional relationship.

Technology and administrative service providers: Including website hosting, email, data storage, customer enquiry management, property management and communication providers.

Government authorities, regulators and emergency services: Where required or authorised by law, or in circumstances where disclosure is otherwise legally permitted.

Other third parties: Where you have requested or authorised a particular referral, service or disclosure.

We do not sell personal information to third parties for their independent marketing purposes.

Access to information is to be limited according to the recipient's legitimate responsibilities and the applicable requirements.

10. Newsletters and Marketing Communications

Visitors may choose to subscribe to newsletters or receive other promotional communications relating to Admiralty One and relevant services provided by River Precinct.

When subscribing, we may collect your name, email address and relevant subscription preferences.

Marketing communications will be managed in accordance with applicable Australian laws, including the Spam Act 2003 (Cth).

Where required, electronic marketing communications will identify the sender, provide appropriate contact information and include a functional unsubscribe mechanism.

You may withdraw your marketing consent at any time by using the unsubscribe option in a marketing email or contacting legal@riverprecinct.com.au.

Valid unsubscribe requests will be processed in accordance with applicable legal timeframes.

Unsubscribing from marketing does not prevent us from sending essential non-marketing communications relating to an existing tenancy, property management arrangement, requested service or legal obligation.

11. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, maintain security, analyse technical performance and improve the visitor experience.

Cookies are small files or identifiers that may be stored on or associated with your device when accessing online services.

Depending on the website configuration, these technologies may include essential functional cookies, security-related technologies, website performance tools and analytics services.

You may be able to manage or disable certain cookies through your browser settings. Disabling essential technologies may affect the functionality of some website features.

If optional analytics, advertising or third-party tracking technologies are introduced, their use will be reviewed against applicable privacy requirements, and additional notices or consent mechanisms will be provided where required.

12. Data Storage and Information Security

We take reasonable steps to safeguard the personal information under our control from misuse, interference, loss, unauthorised access, modification and disclosure.

Depending on the relevant information and systems, protective measures may include access controls, user authentication, secure technology infrastructure, restricted administrative permissions, staff confidentiality obligations, system maintenance and appropriate information-handling procedures.

Personal information may be stored electronically or in physical records, including through authorised third-party technology providers.

No internet transmission or electronic storage environment can be guaranteed to be completely secure. However, we aim to identify and manage information security risks proportionately and take appropriate action when concerns arise.

Individuals should avoid sending passwords, banking credentials or sensitive identification information through ordinary website enquiry forms.

13. Overseas Storage and Disclosure

Some technology services used to operate websites, manage enquiries, provide electronic communications or store business records may involve infrastructure, support personnel or service providers located outside Australia.

Where personal information is likely to be disclosed to overseas recipients, we will describe those arrangements and identify the relevant countries where practicable, in accordance with applicable privacy requirements.

Overseas disclosure details: [To be completed following verification of website hosting, email, newsletter, cloud storage and property management providers, including the countries of likely overseas recipients, if any.]

Where applicable, we will take reasonable steps to ensure overseas disclosures comply with Australian privacy obligations.

14. Retention and Secure Disposal

We retain personal information only for as long as reasonably necessary for its lawful purpose, subject to applicable legal and recordkeeping requirements.

Retention requirements differ according to the information involved.

General website enquiries: Information will be reviewed and retained only for a legitimate service, administrative or legal purpose.

Newsletter records: Subscription information will be maintained as needed to administer communications and honour unsubscribe preferences.

Unsuccessful rental applications: Where Queensland's relevant tenancy privacy requirements apply, personal information collected from unsuccessful applicants must be securely destroyed within three months after the successful tenant's tenancy agreement commences.

Tenancy information: Where the applicable Queensland tenancy provisions apply, personal information collected during tenancy management must be securely destroyed within seven years after the relevant tenancy ends. Certain tenancy documents are also subject to minimum retention requirements.

Building security and contractor information: Records will be held according to their operational purpose, applicable legal obligations and the requirements of the authorised record holder.

Where information is no longer required, we will take reasonable steps to securely destroy or de-identify it in accordance with applicable law.

These requirements extend to relevant electronic and physical records, including information held through service providers where River Precinct is responsible for its management.

15. Accessing and Correcting Your Information

You may request access to personal information that River Precinct holds about you, subject to applicable legal requirements and exceptions.

You may also request correction of information that is inaccurate, incomplete, outdated, irrelevant or misleading.

Please send requests to:

legal@riverprecinct.com.au

Include your name, the nature of your request and sufficient details to help us identify the relevant information.

We may need to verify your identity before providing access or making changes, particularly where records contain confidential or sensitive information.

We will consider requests within a reasonable timeframe and explain any lawful grounds for refusing access or correction where applicable.

Requests concerning information controlled by another organisation may need to be directed or referred to that organisation.

16. Anonymous Enquiries

Where practical and legally permitted, individuals may make general enquiries without identifying themselves or may use a pseudonym.

However, identification may be necessary to provide specific services, verify tenancy or property management authority, process a formal rental application, investigate certain complaints or fulfil legal obligations.

Where identification is required, we aim to request only information reasonably necessary for the relevant purpose.

17. Technology, Automation and Digital Assistance

River Precinct may use digital systems to support administrative processes, enquiry management, communication, document organisation and service coordination.

Where automated technologies are used to process personal information, they must be operated for legitimate purposes and subject to appropriate privacy and security considerations.

If computer programs are used to make, or substantially assist in making, decisions that could reasonably be expected to significantly affect an individual's rights or interests, we will provide information about those arrangements as required by applicable law.

Individuals may contact us regarding concerns about the handling of their information through automated systems.

18. Data Breaches and Security Incidents

We take privacy and information security incidents seriously.

Where we become aware of a suspected data breach affecting information under our responsibility, we will assess the nature of the incident, take appropriate containment and remediation measures and determine whether notification obligations apply.

Where a data breach meets the relevant legal notification threshold, we will notify affected individuals and the appropriate regulator in accordance with applicable legislation.

Individuals who believe their information has been compromised in connection with our services are encouraged to contact legal@riverprecinct.com.au promptly.

19. Third-Party Websites and Services

Our website may contain links to independent websites, rental listing services or other external platforms.

These services may operate under their own privacy policies, terms and information security arrangements.

River Precinct is not responsible for the privacy practices of independent third parties except to the extent of its own legal obligations.

We encourage visitors to review the applicable privacy information before providing personal details through an external service.

20. Privacy Enquiries and Complaints

If you have any questions, concerns or complaints regarding the collection, use, storage or disclosure of personal information, please contact our designated privacy contact.

Privacy Contact — River Precinct

Email: legal@riverprecinct.com.au

Property: Admiralty One, 35 Howard Street, Brisbane City QLD 4000, Australia.

Please provide sufficient information to enable us to understand and investigate your concern.

We will acknowledge and review privacy complaints and aim to provide a substantive response within 30 calendar days. If additional time is reasonably required, we will provide an update where practicable.

If you remain dissatisfied, you may have the right to complain to the Office of the Australian Information Commissioner (OAIC), where it has jurisdiction, or seek assistance from another relevant regulatory or dispute resolution body.

Matters relating to Queensland residential tenancy obligations may also be addressed through the relevant tenancy regulatory or dispute resolution processes.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, management services, technology, operational practices or information-handling procedures.

The updated policy will be published on this website with a revised effective or last-updated date.

Where required by law, we will provide additional notice or seek consent for material changes affecting how personal information is handled.

We encourage visitors, residents and owners to review this policy periodically.

22. Contact Information

For all privacy-related enquiries, requests to access or correct personal information, data protection concerns, marketing opt-outs or formal privacy complaints, please contact:

River Precinct — Privacy & Legal Enquiries